This policy explains when refunds are available for GrowingAI services, what is non-refundable, and how to request a refund. Last updated: February 26, 2026.
Refunds may be considered when:
The following are typically non-refundable:
If a project is cancelled after work has started, we may offer a partial refund for the portion of the scope not yet delivered. Any refund calculation will consider:
Unless your SOW states otherwise, refund requests must be submitted within 7 days of the payment date for work that has not started. For ongoing monthly retainers, you may cancel future billing per the notice period in your agreement.
If approved, refunds are typically processed within 7–14 business days (bank/card processing time may vary). Refunds are issued to the original payment method whenever possible.
Email us or contact via the contact form with your invoice/payment reference, project name, and reason for request.
We review the project status, deliverables, and time spent against the agreed scope/SOW.
We confirm approval/denial and, if approved, share the refund amount and expected processing timeline.
You can also reach us at +91 6377767206. (Tip: For fastest resolution, include your invoice ID / transaction reference.)
We encourage contacting us first before filing a chargeback. Chargebacks can delay resolution and may incur administrative costs. If you believe a charge is incorrect, please contact us with full details so we can resolve it quickly.
If something doesn’t look right with an invoice or scope, message us with your reference and we’ll respond with the next steps.